Don't......ever hire Starving Students Moving Company. They suck harder than a Hoover.
The actual guys who came to do the moving were great. I have no beef with them. In fact, they told me that my experience with Starving Students was unfortunately very typical, and that they have to deal with angry customers on a daily basis.
My brother and his wife got new living room furniture, so they offered me their green sofa I've always coveted (shown here with Cleo already stepping on the back cushions to find her perfect sleeping spot) to replace my beat-to-death red one. I called a few moving companies and got quotes. I called Starving Students first, and explained that I wasn't moving a whole household, just a single piece of furniture with the addition of hauling out a couple pieces from my house. They told me that their rates were hourly ($75/hour) with a 2-hour minimum, so even though my job was "light," it was no problem, but I would be expected to pay the minimum. Everyone had a 2- or 3-hour minimum, and Starving Students had the best hourly rate. When I called them back to book the job, I was told I'd get a confirmation call later that day. When the confirmation call came, I was then told about the additional charges, the "double drive-time" charge, plus a service charge that covered insurance or something. I had been quoted the double drive-time charge by other companies, but I was still pissed that these additional charges hadn't been explained in the first place. To keep my business, the guy offered me $10 off the hourly rate, so now I'm at $65/hour, and I did some quick math and determined that this was still cheaper than the other companies, and ended up hiring them, even though a bright red flag had just been waved in my face.
The next day, I received a call from the "Starving Students concierge," offering to help me with changing my utilities. WTF? I explained that I wasn't moving and ended the call, but I didn't like being telemarketed and noticed on my caller ID that the call came in from out of state. Has Starving Students sold my phone number? Probably.
Sofa-relocation day comes, and remember they are starting at my brother's house. My sister-in-law calls because they have shown up with three guys and are now quoting her an hourly rate something like $110, and is that okay? OH HELL NO it's not okay! She puts the guy on, he calls his main office, and they agree to not charge me for the third guy, that it was their bad. A few minutes later, I get another call, and they want to be pre-paid by my sister-in-law. I ask rhetorically how they can determine the drive-time before they've made the drive. Further negotiations ensue, and they agree to take a check from her which they'll give to me when I pay them on my end.
The guys arrived at my house and all was well, oh except for the extra charge of wrapping the sofa in plastic. Like I said up front, the movers themselves were great. But the business practices of Starving Students, in my opinion, are totally suspect, and I'd NEVER do business with them again. If I can forewarn others, I feel something good has come from my bad experience.
Next time, I'll just buy new furniture.